Covid 19 and Supply Delays Message Please read: Updated December 2022
Our memorials are made to order by highly skilled craftsmen and women. Each is personalised to the needs of the customer. There are many stages involved. Memorial installations therefore take time.
We need to make you aware that there are currently delays in supplying and installing memorials:
Some cemetery offices are still having staff work from home which is increasing the time it takes to obtain a permit. Delays of up to three months have been experienced with some cemeteries in 2021 - 2022. When this happens it delays our ordering of stone from our suppliers.
We source high quality stone direct from Italy, China and India. By cutting out middlemen we can offer the very best memorial prices. Our suppliers’ production capacities have been cut on occasions due to Covid 19 related issues in those countries. Covid 19 and its impact has not gone away. It has therefore been taking longer than usual to get our orders of stone processed by our overseas suppliers.
There have been major supply issues around the world due to shipping problems – too many goods have been chasing too few containers, plus delayed shipping times, congested ports and higher than normal shipping rates. It is now taking longer for the stone to arrive in the UK. We have no control over this.
PLEASE DO NOT PLACE AN ORDER UNLESS YOU ACCEPT THAT THIS IS NOT A QUICK PROCESS AND THAT DELAYS CAN OCCUR. WE WILL ONLY ACCEPT AN ORDER ON THAT UNDERSTANDING. WE WILL REMIND CUSTOMERS OF THE PROCESS AT EACH KEY STAGE ie QUOTATION, PERMIT APPLICATION, PERMIT APPROVAL, DEPOSIT PAYMENT AND ORDER CONFIRMATION.
